Legal

Terms of Service and Privacy Policy for TravelHub Global

Last updated: August 6, 2026

Please read these terms carefully. By using TravelHub Global, you agree to be bound by these Terms of Service.

1. About TravelHub Global

TravelHub Global ("we", "us", "our") is an online travel booking platform powered by Lugu Technology Limited. We facilitate flight, hotel, and cruise bookings on behalf of our customers by connecting them with airlines, hotels, and cruise operators.

2. Booking Process

When you submit a booking through our platform:

  • Your booking is held for up to 24 hours pending payment confirmation.
  • A booking is only confirmed once payment has been received and verified by our team.
  • Tickets and confirmation documents are issued within 2–4 hours of payment verification during business hours.
  • We act as an agent — the contract of carriage is between you and the airline/hotel/cruise operator.

3. Payments

All payments are processed manually by our team. We accept:

  • Mobile Money (Ghana only — MTN, Vodafone, AirtelTigo)
  • Bank Transfer (local and international)
  • Bitcoin (BTC)

Payment must be received in full before a booking is confirmed. Our service fee (displayed at checkout) is non-refundable.

4. Cancellations & Refunds

Cancellation and refund policies are determined by the airline, hotel, or cruise operator. Our service fee is non-refundable in all cases. To request a cancellation, contact our support team as soon as possible. Refunds (where applicable) are processed within 7–14 business days.

5. Pricing

Flight prices are sourced from the Amadeus GDS and may change in real time. The price shown at the time of booking confirmation is the price you pay. A service fee (shown clearly before payment) is added to cover our booking and support services.

6. Passenger Information

You are responsible for ensuring all passenger names, passport details, and travel documents submitted are accurate. We are not liable for denied boarding or visa issues arising from incorrect information.

7. Limitation of Liability

TravelHub Global acts as an intermediary and is not liable for delays, cancellations, or changes made by airlines, hotels, or cruise operators. Our liability is limited to the service fee paid to us.

8. Changes to Terms

We may update these terms at any time. Continued use of the platform constitutes acceptance of the updated terms.

9. Contact

For any questions regarding these terms, contact us at support@brookeszurion.com or visit our Contact page.

Last updated: August 6, 2026

We respect your privacy. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

When you create an account:

  • Name, email address, phone number
  • IP address and approximate location (country, city)
  • Password (encrypted — we cannot see it)

When you make a booking:

  • Passenger names and passport details
  • Payment method and transaction references
  • Travel dates and destinations

Automatically collected:

  • IP address (used to detect your country and show relevant payment options)
  • Browser type and device information

2. How We Use Your Information

  • To process and confirm your bookings
  • To issue tickets and itineraries
  • To send booking confirmation and support emails
  • To detect your location and show appropriate payment methods
  • To improve our platform and services

3. Data Sharing

We share your data only as necessary to complete your booking:

  • Airlines (passenger names and passport details for ticketing)
  • Hotels and cruise operators (booking confirmation)
  • We do not sell your data to third parties.

4. Data Security

All data is stored on secure servers. Passwords are encrypted using industry-standard bcrypt hashing. We use HTTPS for all communications. Payment receipts uploaded are stored securely and only accessible to our team.

5. Cookies

We use session cookies to keep you logged in. We do not use advertising or tracking cookies. No third-party analytics scripts are loaded on our platform.

6. Your Rights

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Withdraw consent for marketing communications

To exercise your rights, contact us at support@brookeszurion.com.

7. Data Retention

We retain your account data for as long as your account is active. Booking records are retained for 7 years for legal and financial compliance. You may request account deletion at any time.

8. Contact

For privacy-related questions, email support@brookeszurion.com.